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Pressemeldung – 15.12.2020

Corona update: a summary of the most important information

Status 16.04.2021: Here are some updates and an overview of the most important issues relating to basic financial support according to SGB II in the Wuppertal Jobcenter during the Corona crisis.

Lockdown from 16th December 2020: the Jobcenter will remain open for you!

Public life in Germany was largely closed down as of 16th December. All citizens are requested to keep contact to other people to a minimum to lower the high infection figures. All employers have been requested to ask their employees to work from home where possible.

The Jobcenter is a primary support institution and will therefore remain open. 

We aim to offer security and be available to our customers, especially in times when many people are worried about their financial status, be it by telephone, e-mail or in urgent cases personally (by prior appointment).

Most of our employees are working from home to keep personal contacts to a minimum. This is our contribution to reducing contact, as an employer and also as a service provider. Therefore, our entrance areas will remain closed.

Most questions and issues relating to financial support or integration into the labour market can be answered by telephone, in writing or by email. If your issue cannot be solved in this way, and personal consultation is essential, please make an appointment with the person who is responsible for you. Please observe our information relating to infection control.

Your contact options - how to reach us.

You can call us, or send an e-mail, a fax or letter. Please observe the following important information:

Contact by telephone

We are at your service via telephone. Any consultations which would have taken place in person before - regardless of whether it be in the entrance area when handing in a new application or about your professional situation - have now been fully replaced by consultations over the telephone. We have extended our contact hours and capacities for you. You can reach us during the usual office hours, namely Monday to Wednesday between 8.30 am and 4 pm. On Thursdays, we can be reached by telephone until 5.30 pm and on Fridays until 12.30 pm.

If possible, only call the person who is responsible for you. The telephone extension number is stated on your notification or here (Öffnet in einem neuen Tab). Also, every office can be reached via the hotline (see below). You can also call our central Jobcenter hotline on 0202-747630.


Of course, you can continue to send us your documents by post or post them in person through the letter box of the respective office. However, please only use this method if you are not able to submit documents in digital form, i.e. per email. Documents arriving in paper form cannot be processed as quickly as digital post, because the documents need to be scanned first. We would ask you to please refrain from using staples, adhesive notepaper or placing the documents in transparent folders. This helps us scan the paper post more efficiently.

Please understand that we can no longer accept post in person. For your own safety and the protection of our employees, we are avoiding all unnecessary personal contact.

Important information: The time it takes to process post is currently high (up to 10 days). If possible, we would ask you to submit your documents by e-mail as this helps us to process your applications more quickly.

Here are the contact data for your office

Financial support

Financial support

Simplified access to financial support in the SGB II

Regulations that facilitate access to basic financial support pursuant to SGB II (Social Security Package) were introduced to mitigate the economic consequences of the Corona pandemic. These came into effect in March 2020 and were extended to 31.12.2021. 

The regulations at a glance:

  • In the case of new applications for support pursuant to the SGB II, assets (savings) are protected, if they do not exceed maximum levels. The maximum limits have been increased temporarily.
  • Recognition of the costs for accommodation and heating totalling the actual costs for the first six months after submission of the application without further adequacy investigation.
  • Simplifications when considering income for preliminary approvals. 

Information on new applications

If you wish to send in a new application for benefits in accordance with SGB II, please call us or send us an email. We will contact you promptly (on the same day, or next day at the latest) and discuss the further procedure with you. We will send you all the necessary application documents by post and call you for two detailed consultations over the phone. If necessary, you will be offered a personal consultation appointment in our office. It is important that we can reach you via the contact information you give us. In particular, telephone consultation appointments are very important for processing your application quickly, so we urge you to keep them.

Information on further granting of benefits

If you already receive financial support from the Jobcenter and your approval phase ends in the next few months, you will need to submit a continuation authorisation application. The respective application form for the continuation of financial support will be sent to you by post in good time before the expiry of the approval period.  However, you can download this form from our homepage and print it out.

Information on emergencies

If you find yourself in an unavoidable emergency situation, then please call us. Together, we will find a solution. If necessary, we can facilitate a personal visit in the office.

Integration into the labour market

Help for your professional situation

Over the past few months, we have gradually increased the number of personal visits and have conducted personal meetings relating to training, work and professional qualifications again.

Due to the growing number of new Corona infections and the latest lockdown, we are now offering most of our consultation services by telephone to avoid personal contacts and reduce the risk of infection. If you have an urgent issue that can only be clarified in person, we will of course facilitate an appointment in compliance with strict hygiene and safety rules.

Be it by telephone or in person, the main focus of every conversation for us is to offer you the right support and consultation services,

because we want to accompany you into the world of work and help you find employment that is right for you and your current situation.

Visits are only allowed by prior appointment and all visitors must wear a mask that covers the mouth and nose.

To control the number of visitors precisely, personal visits are only possible by prior appointment. Also, you are required to wear a mask that covers your mouth and nose in face-to-face meetings.  

Rehabilitation agreements

Please don’t worry if you currently don’t have a valid rehabilitation agreement. A valid rehabilitation agreement is not a prerequisite for payment of basic unemployment benefit. Your rehabilitation officer will contact you as soon as you need a new rehabilitation agreement.

Rehabilitation measures and work opportunities

To offer our customers the best possible support for their current situations, we at the Wuppertal Jobcenter have always offered a range of services and work opportunities that serve the public interest.

The pandemic-related lockdown that was introduced on 16.12.2020 has also impacted on these services. As of 16.04.2021 our work opportunities department has shut down to avoid unnecessary personal contacts. We will be happy to talk to you about any changes.

However, the units responsible for other rehabilitation measures will continue to offer their support services, albeit in an alternative form. This means that you can still contact your named contact persons by telephone, letter or even digitally.

Erläuterungen und Hinweise


  • Jobcenter Wuppertal
  • Jobcenter Wuppertal

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